Evolution Power Tools Reviews

4.6 Rating 11,183 Reviews

94 %

of reviewers recommend Evolution Power Tools

4.6

Based on 11,183 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

About Evolution Power Tools:

Evolution Power Tools. Pioneers of multipurpose cutting technology.

Visit Website

Phone:

+441142511022

Email:

sales@evolutionpowertools.com

Location:

Venture One Business Park, Longacre Close, Holbrook
Sheffield
S20 3FR

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Evolution Power Tools 5 star review on 4th April 2024

423

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“No vat invoice given, emailed but no reply”

Helpful Report

Posted 8 months ago

Hi, Thanks for your feedback. If you do require assistance please contact us at customer.services@evolutionpowertools.com

Posted 5 months ago

“I was very disappointed with the new splinter edge strip for my track saw, When the track first arrived the strip was hanging off. so when it came to fitting the new strips I was meticulous in removing all the old glue and cleaning the edge with thinners making sure it was as clean and dry as possible before fitting the new strips. so I fitted the first strip and looked good, or so I thought. As I started fitting the second one the first one was starting to unpeel followed by parts of the second one so in the end I had to fix the strips with good old duck tape so will not be buying Evolution strips again”

Helpful Report

Posted 9 months ago

Hi, Thanks for your feedback. If you do require assistance please contact us at customer.services@evolutionpowertools.com

Posted 5 months ago

“No parts any more for my chop saw, only wanted an outer flange. Very poor..”

Helpful Report

Posted 9 months ago

Hi, Thank you for your feedback

Posted 5 months ago

“After switching to the evolution grinder on recommendation we have only used the tool for 3 days and it has stopped working resulting in me having to hire a saw to complete our project which is a cost and time inconvenience I will be replacing the grinder with another manufacturer. I’m really disappointed after reading reviews Regards David Matthews”

Helpful Report

Posted 9 months ago

Hi, Thanks for your feedback and sorry to hear there has been an issue with your product. If you do require assistance please contact us at customer.services@evolutionpowertools.com where we will be happy to help

Posted 5 months ago

“Tools are ok getting parts though is a total nightmare”

Helpful Report

Posted 10 months ago

We understand that efficient and reliable access to spare parts is crucial for our customers, and we apologize for any difficulties you encountered in this regard. We genuinely value your feedback, as it helps us identify areas for improvement and deliver a better experience to our customers. Thank you again for taking the time to share your experience. Please do not hesitate to contact us at info@evolutionpowertools.com if you need assistance finding another spare part.

Posted 10 months ago

“I am very disappointed with it. It came slight damaged, with missing parts and now doesn’t work!”

Helpful Report

Posted 11 months ago

Hi Mark, sorry for the late response. Please contact us on e-mail or phone: customer.services@evolutionpowertools.com or 01142511022 and we will be happy to help

Posted 6 months ago

“purchased the splinter guard for the track saw track, These parts are extremely disappointing and are already falling off the track the adhesive is rubbish and does not stick very well at all”

Helpful Report

Posted 1 year ago

Hi Adam. Sorry to hear this, if you can get in touch with our customer service line 01142511022 we will be able to help

Posted 6 months ago

“Modifie leurs promotions sans prévenir, annule des offres au moment de valider la commande et le service client dans l'incapacité de faire quoique ce soit..”

Helpful Report

Posted 1 year ago

Bonjour, merci pour votre avis, désolé pour l'expérience que vous avez eue avec Evolution Power Tools. N'hésitez pas à nous contacter si vous avez besoin d'assistance, merci. EPT

Posted 5 months ago

“Used the steel blade and it worked perfect for three cuts and then the fourth didnt even cut through. Not sure why but this blade is poor quality.”

Helpful Report

Posted 1 year ago

Hi, Apologies for the late reply. Thank you for your review. If you wish to speak to us regarding your review, get in touch customer.services@evolutionpowertools.com Thanks! EPT

Posted 5 months ago

“No parts available - Not even a parts catalog.”

Helpful Report

Posted 1 year ago

Hi Marcel, thanks for your review and feedback. If we can help and assist in any way, please call 0114 251 1022 Thanks, EPT

Posted 5 months ago

“I needed my sliding chop saw urgently but unfortunately, the item was dispatched without the full address on it so I never received it so cannot comment if the product was worth the purchase. The member of staff I spoke to at Evolution wasn't that concerned so I canceled my order and bought a Makita one instead.”

Helpful Report

Posted 1 year ago

“Hi good afternoon I am sorry but you have asked me to write a review about a product that we haven't received. It should have come on March 9th but as yet we haven't got our parcel. Please could you help and find out what has happened to it then I can write a review”

Helpful Report

Posted 1 year ago

Jane, Apologies for the delay on the shipment of your item, Sheffield was totally blocked up with snow and our couriers were not sending out collection drivers. Apologies once again. Simon

Posted 1 year ago

“Customer service have disappeared since my returned item arrived back with them. No response to email or twitter in over a week. Not impressed and does not encourage me to make any future purchases.”

Helpful Report

Posted 1 year ago

Hi Mark Childs, Thanks for the review. Sorry for the late reply, but if there is anything we can still do - please let us know. Customer.Services@EvolutionPowerTools.com Thanks, EPT

Posted 5 months ago

“Ordered a evolution saw and guide's 3 weeks no delivery”

Helpful Report

Posted 1 year ago

“Do not no how much I like I have not received it over 2 weeks now M Woolley”

Helpful Report

Posted 1 year ago

Hi, Our apologies for the late reply but we have sent you a private reply. Many thanks, Evolution Power Tools.

Posted 6 months ago

“Bought saw at end of week delivered - started to put together Saturday... The Youtube video is great to be fair... Anyhow, you build it upside down... Turned it over and found part of the table top was skewed... THEN found a bolt was unsecured and THEN found the damned thing had been fitted with a bent and twisted top plate... I emailed and now 2-working days later still heard nothing... Customer service non-existent - I should have read the Trustpilot reviews first... Buy German next time... Even reporting this review is painful - they wont let you upload photos in any shape or form”

Helpful Report

Posted 1 year ago

Hi Mike, Thanks for your comments, sorry for the late reply but if there is still anything we can do, please let us know. Customer.Services@EvolutionPowerTools.com Thanks! EPT

Posted 5 months ago

“Non-standard saws and they make you pay return shipping for their lack of published specifications. I would NOT recommend anything from this company.”

Helpful Report

Posted 1 year ago

Hi, sorry to hear you are not happy. I can confirm our returns policy is https://shop.evolutionpowertools.com/pages/shipping-and-returns-policy. If you need any further assistance we will be happy to help

Posted 5 months ago

“I bought the saw for a Spring metal project. I have coming up so I haven't used a saw yet.. September to give some star review. I'm going to give it a one only to draw your attention to the fact that no 1 ever gets back with you. I had 2 items that I did not know what they were that came in the box. I called as spoke to a very friendly lady who said the Tech guy will call me in a day or 2.. I also took pictures of the items and sent them email to the woman. 3 weeks later still no callback Greg Stonerock 269-364-4090”

Helpful Report

Posted 1 year ago

Dear Greg, Thank you for your feedback about Evolution Power Tools. I'm sorry to hear about your issues, and it sounds like you've had an unsatisfactory experience. We'd like to make it better for you and would be happy to discuss further with you if you could contact us at 866-386-8665. Your experience with EVOLUTION is important to us, so I'd really appreciate your help in getting to the bottom of the issues you encountered and improving our customer service. Thank you for taking the time to leave your feedback and apologize again for any inconvenience this has caused.

Posted 5 months ago

“Having purchased a Rage5 S refurbished 110v when unpacked,there was damage to the plastic dust collection and,a shock to find 2 wheels but no legs,frame or any part of the carriage so not a lot of use to me extremely disappointed,I will contact trading standards,you see a picture of the item,think that is what your buying,but only get half.”

Helpful Report

Posted 1 year ago

Hi John hopefully after speaking with customer services this is now resolved

Posted 1 year ago

“Ordered on the 28th of December and they had a promotion giving you a free jigsaw when you bought a loaded mixer however they only sent the jigsaw and not the mixer, mistakes happen so phoned up to sort it and get the mixer and received a 2nd jigsaw and still no mixer which is very annoying cause I am now back at work and having to mix plaster by hand, was expecting it to be here today as I had an email from them saying it was there mistake and would sort it right away but still not received it.”

Helpful Report

Posted 1 year ago

Evolution Power Tools is rated 4.6 based on 11,183 reviews