Evolution Power Tools Reviews

4.6 Rating 11,199 Reviews

94 %

of reviewers recommend Evolution Power Tools

4.6

Based on 11,199 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

About Evolution Power Tools:

Evolution Power Tools. Pioneers of multipurpose cutting technology.

Visit Website

Phone:

+441142511022

Email:

sales@evolutionpowertools.com

Location:

Venture One Business Park, Longacre Close, Holbrook
Sheffield
S20 3FR

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Evolution Power Tools 5 star review on 23rd April 2024

427

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“AVOID THIS SCAMMING COMPANY. THEY REFUSE TO REFUND. I PURCHASED A C STOCK SAW THAT MEANS USED BAD CONDITION. THEY RECEIVED IT BACK AND REFUSED TO REFUND BECAUSE IT WAS USED. IT WAS PURCHASED AS USED IN THE CHILD'S PLACE. AVOID AVOID”

Helpful Report

Posted 1 year ago

“the tool is actually very nice but when I buy a tool for an online store I don't need you to send me 30 emails about it.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us your feedback on the Evolution Power Tools. We sincerely apologize for the amount of emails you received and would really appreciate it if you could elaborate more on this, so we can make sure it doesn't happen again. We understand how frustrating it can be to get so many emails and we would love to make this better for you. Again, thank you so much for your review and for letting us know about your experience. We really value your input.

Posted 5 months ago

“Bevel saw not a good tool, faulty specs, a waste of money and time, now is going to garbage. I'm looking for more reliable power tools, customer service is awful.”

Helpful Report

Posted 2 years ago

Thank you so much for letting us know about your experience with the Evolution Power Tools Bevel saw. I'm sorry to hear that you had to suffer through such inconvenience. We understand that having to deal with a faulty specs, wasted money and time, and an unreliable tool puts a strain on your work and day. We understand your dissatisfaction and would like to do what we can to make things right. Can you tell me more about how the customer service was awful and what could we have done differently to improve your experience with us?

Posted 5 months ago

“Cheap is not always the way to go . These machines are cheap rubbish along with the spares . Stick with a decent brand I made a mistake by choosing evolution budget tools and would never use again”

Helpful Report

(United Kingdom) - Posted 2 years ago

For issues with your Evolution machine, please contact our customer services team.

Posted 1 year ago

“Missing dust extraction for the saw please send a replacement”

Helpful Report

(United Kingdom) - Posted 2 years ago

Hello Lee, For issues with your Evolution machine, please contact our customer services team. Kind Regards Evolution Power Tools.

Posted 1 year ago

“I think the instructions re the build are very sparse I’ve had it a few weeks now and still not used it,likewise I purchased at the same time a mitre saw which I Still have not assembled,I find the print in the booklets Very small to say the least”

Helpful Report

(United Kingdom) - Posted 2 years ago

For issues with your Evolution machine, please contact our customer services team.

Posted 1 year ago

“Useless as a dust extractor. And does not pick up dust from the floor effectively. Returned for refund. Postage for return is over 10% of the purchase price and they wont refund that”

Helpful Report

(United Kingdom) - Posted 2 years ago

Hello Philip, For issues with your Evolution machine, please contact our customer services team.

Posted 1 year ago

“Spares department needs a good shake up or retraining. Left hand doesn't know what the right hand is doing. Waiting for part for two weeks. Given a reference number and told ring later next week. Told price of part and delivery price by UPS. Offered to pay there and then but told to wait until item had arrived. On ringing as instructed told item not ordered as I hadn't paid . Rubbish..”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your recent experience with us. We sincerely apologise that your experience with our Spares department wasn't as it should have been. This is something we will look into straight away. We believe that our customer service should always deliver the highest standards. We are committed to providing excellent customer service, so appreciate your feedback on how we can improve this.

Posted 9 months ago

“Bought a R185CCSX circular back in march 2020, cmae with the 1020mm track, but no clamps. Since then the clamps have been out of stock, although you can buy the track and clamps together. Not impressed that the deal actually came with a track with no clamps in the first place and then not being able to purchase since. As you can buy a track with clamps this is a sales issue and not a supply issue, but you just get told to wait until in stock. At this rate I'll wear the saw out before i can use the track as they seem to have no intention of getting the stock in. Don't sell me half a product and then not resolve the issue.”

Helpful Report

Posted 2 years ago

Martin, thank you kindly for taking the time to provide us with your valuable feedback regarding the purchase of your Evolution Power Tools R185CCSX Circular back in March of 2020. We apologise for the issues you have had and the fact that the clamps for the 1020mm track have not been available. We understand your disappointment and frustration with the situation.

Posted 9 months ago

“I just bought a new saw and the blade that came with it ,I was only able to do 3 cuts on a 2x4 tubing then I order a new blade just for metal and I was able to do only 5 cuts with a $70.00 blade so I very disappoint with the blades, worse investment I ever made!”

Helpful Report

Posted 2 years ago

“I bough Evolution r210 SMS+ and after just 40 cuts of mild mild steel 25x25x3 mm blade went dull. Laser system has failed due to a lot of sparks. support is not supporting. Be the man - Go DeWalt!!”

Helpful Report

Posted 2 years ago

Thank you so much, Steff, for taking the time to provide us with your feedback on your experience with our Evolution Power Tool. The laser switch does have an independent switch on the handle that can be turned off in error during use. We value your opinion and feedback and truly appreciate you taking the time out of your day to help us improve our products and services. Could you tell us more about your experience? We would love to hear how we can make things better for you. Again, thank you for your honest review and for bringing this to our attention.

Posted 10 months ago

“I needed a 300mm disc cutter that is electric and I can connect it to my dust extractor for inside work. I came across the r300dct, which seemed perfect. How wrong was I, I contacted it to my dust extractor and started working. With in seconds dust everywhere. I contacted your customer services, explaining about what happened, only to be told to take it back where I purchased it from, and they can deal with it. I got my money back. As the dust port on the machine doesn't work, to me it's a problem evolution should have delt with. I sent another email to customer services explaining again but in more detail. 3 working days later no reply. It's sold with a dust extractor port which clearly doesn't work.. I have now gone back to a well known brand I have used for a long time that I know is fit for purpose.”

Helpful Report

Posted 2 years ago

Dave, thank you so much for taking the time to share your experience with us. We apologize for the inconvenience with the R300DCT and the issues you have experienced with the dust port. We really appreciate your feedback

Posted 10 months ago

“Ordered a saw and stand 3 days ago still no response from my emails as to when it will be delivered, there site has a count down for next day delivery joke will not be using them again”

Helpful Report

Posted 2 years ago

“I buy and phrase your products to all my staff but find it really hard when all your support staff are either on training or can’t be bothered, no one mans the phone your spares are never in stock or are still in china or stuck in the suez it’s a real shame and only hope it’s just me your letting down.”

Helpful Report

Posted 2 years ago

“Customer service is not good,bought a miter saw back fence is warped witch creates kick backs on every thick cut and they refuse to replace it.defects are very dangerous”

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Posted 2 years ago

“Tools good but customer services never reply”

Helpful Report

Posted 2 years ago

“I ordered a replacement 255TCT blade as I had a new job to complete the website stated next day delivery I ordered on Wednesday but I still hadn’t received by Friday. Luckily the job got put back a couple of days. Monday still hadn’t received any product, so emailed customer services, they replied that it was an IT issue and it will be with me the next day(Tuesday). Wednesday morning It still hasn’t turned up so had to drive to my local Screwfix and pick one up there. It eventually arrived Wednesday late afternoon a week after I originally ordered. I have just emailed them to collect the unwanted blade as the courier wouldn’t take back. I also requested a refund, we’ll see how long that takes. WG”

Helpful Report

Posted 2 years ago

If your issue remains, please contact our customer services team.

Posted 1 year ago

“You sent me the wrong plug”

Helpful Report

(United Kingdom) - Posted 2 years ago

For issues with your Evolution machine, please contact our customer services team.

Posted 1 year ago

“Ordered a disc cutter (grinder) Paid for Saturday delivery at£5.99 at 1.15 on the Friday as cut off time was 3.30 for Saturday delivery . At 5pm had an email to say it had been dispatched but no tracking or the name of courier company . Never arrived on Saturday? No further tracking info from evolution power tools , tried to phone and emailed with no reply They take your money and fob you of saying item has been dispatched but this is not been dispatched Terrible company will never buy direct from them again as I have had to hire a disc cutter to finish a job of .”

Helpful Report

Posted 3 years ago

Hello John, I can see we advised of the issue with delivery via our courier. This is not what we expect from them and apologise for the experience you had with them.

Posted 1 year ago

“I bought three units from this company . A power washer a 110 220v generator and a petrol unit to run above . Generator damaged in box power washer safty unit faulty returned units . Got refund on generator refund on power unit but returned power washer .(Useless without power unit ) would not use this bunch of fools i will now put a claim into the small claims court.”

Helpful Report

Posted 3 years ago

Hello Andy, I can see we directed you back to your original supplier of these items, as you did not purchase from Evolution directly. I hope you managed to get your issues resolved through the original supplier.

Posted 1 year ago

Evolution Power Tools is rated 4.6 based on 11,199 reviews