I recently started a small business and as with any business start up there is a considerable outlay of funds for equipment. Additionally with the purchase of new equipment there is always a learning curve to become the most proficient in the operation of the equipment. One of the tools I purchased was an Evolution Metal Chop Saw. As I mentioned the learning curve I came across something I was having difficulty doing with the saw. Just by chance I decided to email the company today to see if I could get some assistance. Within the hour of sending the email I received an email from Ashley who said she would be forwarding my question to Jeff Hadsall sales director. Within minutes I received a call from Jeff who not only answered my question but went over additional safety precautions. In addition to finding the saw to work flawlessly, I find this level of customer service to be remarkable. Thank You .