Hi Josh, I think I fixed two of my issues. Please share these comments with your management. 1. I flipped the front swiveling vice jaw 180 degrees by taking apart that whole assembly - now the front swiveling vice jaw does NOT raise up when tightening the material - the raising up ever so slightly, just like the EVO360, caused the cut not to be square. I now have square cuts and reduced burrs. 2. I also glued a small piece of wood to the button on the end of the chip tray. My model did not come with an easy way to lock in the tray as did my first EVO360 - the tiny button is very hard to turn. Even though the chip tray does not go past the cut slot when all the way in, there is less danger of the blade hitting the tray - which is what happened to me the first time I used it and the reason I think I nicked the blade probably causing my burrs, as you mentioned. 3. The rear positioning vice jaw is delivered in position 1 – all the way back. None of your literature – neither the website nor the manual says anything about the three potential positions – how/why or when to use them. I still do Not believe it is possible to make a cut in position 1. In order for the blade to cut through the material the travel stop adjustment screw has to be all the way down and when I did that the blade hit the chip tray and that’s when I nicked the blade. I sent you a photo showing that even with the stop all the way down the blade did not go through the material. 4. I also could not find the safety lock on the left side as shown in figure 18. Did you know that when the small lever on the cutting handle is pushed to the left the saw TURNS ON even when the blue handle is not touched – extremely dangerous. It’s not a two-step process to turn it on. I plan to produce a Utube video showing the issues with this chop saw and the magnetic drill press I purchased