I was very pleased with my powerfile sander until I carelessly trod on it when it was on the floor. This snapped the diecast plunger arm that supports the working arm. I sent them an email asking them for costs to replace etc. and have received no reply. I then phoned and spoke to a lady who didn't seem to understand what I wanted and in the end told me they don't carry spares other than the end arm. This means I have to throw away a perfectly good machine and buy a new one = not impressed with their spares back up - shame they have spoiled a good relationship