Evolution Power Tools have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Nice bit of kit , delivered on time good price
”
- Mile K
“
I purchased additional Evolution Mitre Saw Stand Rail Clamps so my Jointer/planer & thicknesser can be mounted securley onto the stand. This has allowed me to joint 100x100x3000 C24 pieces with confidence that i can apply large sideways pressure with confidence. Many thanks evolution.
Great stand at a great price with awesome accessories.
”
- Robert G
“
Well impressed with quality price and delivery will be back again
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- Gary P
“
Well impressed with quality price and delivery will be back again
”
- Gary P
“
Quality blade that cuts so well. Great delivery time and safe packaging, always use Evolution.
”
- Tim D
“
I'm impressed by this company. Prices and range of spares are very good, delivery times are excellent and the customer service I experienced when dealing with a part I'd wrongly orderd was exemplary.
”
- Anonymous
“
I have ended up needing to return the order unused and Evolution do not support returns themselves.
”
- Tom P
“
Evolution needs to evolve
Not impressed
Price was good delivery was over the counter at a national chain, returns difficult would not give me a refund as I had not bought it from them should have stuck to my trusty hack saw.
”
- Anonymous
“
Good light and does the job but not up to trade use looks very used after only a few days and pin that holds the blade in broke on first one in only a few hours, good returns warranty tho but may buy a more expensive one next time
”
- Mathew H
“
I'm now left with a wait on parts, which if they don't work, I'm then stuck waiting AGAIN for a return to process and a new saw to send, or more likely at this point, skip Evo and just get a refund.
”
- Samuel
“
I emailed Evolution and requested a refund, they can deal with DHL themselves, I am not really keen to chase a product that I expected to have delivered at the door in a certain timeframe.
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- Todor C
“
So apparently I will have to wait in tomorrow, refuse to accept delivery and wait for the items to be returned to Evolution, before a refund will be started.
”
- Jay K
“
I emailed customer service and gave them the info on Saturday, on Monday they responded with please verify your address and we will ship the parts.
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- Calvin
“
The saw seems good and powerfull enough but the first blage i bought for cutting metal didn't last very long.
Good aftermarket service in France
”
- Pierre F
“
Despite the advertisement of extra parts with the order of TBL+ table saw, they were not delivered. BUT, I have contacted evolution team and they sent it later. I have their saws and I'm so far happy with the service and products they provide, thus 5/5
”
- Lukasz K
