Evolution Power Tools Reviews

4.6 Rating 11,303 Reviews

94 %

of reviewers recommend Evolution Power Tools

4.6

Based on 11,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

About Evolution Power Tools:

Evolution Power Tools. Pioneers of multipurpose cutting technology.

Visit Website

Phone:

+441142511022

Email:

sales@evolutionpowertools.com

Location:

Venture One Business Park, Longacre Close, Holbrook
Sheffield
S20 3FR

Evolution Power Tools 5 star review on 10th February 2025

Ines Hemmann-Douglas

Evolution Power Tools 5 star review on 3rd February 2025

Ron Rookes

Evolution Power Tools 5 star review on 26th January 2025

Gavin Davis

Evolution Power Tools 5 star review on 20th December 2024

Kevin Follis

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never bothered to respond to my email, but then sent me this survey - very strange.”

Helpful Report

Posted 5 years ago

Sorry to hear you have not had any correspondence from ourselves. I have checked all our inboxes and nothing with your email address has been received. Please resend to customer.services@evolutionpowertools.com where we can assist.

Posted 5 years ago

“I can't say a lot about a tool as it doesn't work. I bought it on Amazon but as I didn't need it straight away I left it in the box. After a month I pulled it out, assembled, plugged in and it's nothing. No sign of life. I cannot return it as a return time passed. Just frustrated”

Helpful Report

Posted 5 years ago

Good Afternoon and sorry to hear you have an issue with your unit. If you are based in the UK please complete a warranty claim form available via our website and we can return the unit for inspection.

Posted 5 years ago

“Very disapointed with the qualiuty of vice clamp on saw. Broken after only a few uses as youve used plastic insteaf of steel. Very flimsy design. Not tradesman quality. 255 mitre saw”

Helpful Report

Posted 5 years ago

Sorry to hear you have had an issue with your clamp. Please contact or customer service department on 0114 2511022 to discuss.

Posted 5 years ago

“Not happy with service was told part was not broke can't get part to go back in would have to dismantle saw.but y did it come out in the first place.”

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Posted 5 years ago

“Not impressed with the service I am getting on a brand new machine”

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Posted 5 years ago

Sorry to hear you are not happy with the service you are receiving. Please contact our customer service department in regards to your concerns.

Posted 5 years ago

“Dear Evolution Powertools If my opinion matters, please react to my emails according to warranty questions.”

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Posted 5 years ago

“I will write a review once my r210sms+ cracked base has been replaced.”

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Posted 5 years ago

“Original Evolution box shipped all the way to my location in Hong Kong a bit banged up but don't appeared to be serious enough to damage the machine. However, initial setting up checking squareness, level, and flatness reveals the mitre turntable sticks up so much that an approximately 1 mm gap appears on all sides rocking the straight edge left and right, and actually front and back as well! This is partly due to a crowned mitre turntable, but I have also discovered that the whole mitre table sits almost 1 mm above the flat top on either sides!! These uneven surfaces combined is probably the total surface grinding they have neglected to perform at the factory. This is likely the result of corner-cutting manufacturing practice and poor QC, hurriedly putting the machine together to ship, therefore ruining a minimal level of accuracy for what might be, a well-designed machine that I have yet to use.... Full of great expectation but very disappointed as you can imagine.”

Helpful Report

Posted 5 years ago

Sorry to hear your item was received in this condition, however we do not export or know of any agents whom support Hong Kong. Please refer back to your supplier.

Posted 5 years ago

“Great value for money saw,easy to use and set up,would recommend to anyone”

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Posted 5 years ago

“Very disappointed with this sds drill. Fresh out of the box, it worked for about a minute then the bit stopped turning although the motor turns. Tried everything to get it going but no luck. Not sure I'd buy evolution again.”

Helpful Report

Posted 6 years ago

Sorry to hear you have an issue with your SDS drill. Please contact our customer service department on 0114 2511022 option 1 where we can assist you with your problem. Kind Regards Evolution Power Tools Customer Services

Posted 6 years ago

“Emailed asking about supply of a spare part. Have not heard back as yet”

Helpful Report

Posted 6 years ago

Thank you for reaching out to us and I am sorry to hear that we haven't yet responded, we usually respond within 24 hours of receiving all queries. Please contact our Customer Services Team on: 0114 251 1022 option 1, they will be happy to help. Many thanks.

Posted 6 years ago

“Phoned tech support for information on a safety matter , advisor unable to answer, not very good customer service for a brand such as Evolution”

Helpful Report

Posted 6 years ago

Hi Roger, I am glad that we managed to resolve this matter for you and that you are now happily using your new saw. If I can assist you again in future you have my email, please don't hesitate to contact me directly. Many thanks, Katie Lee C/S Team Leader.

Posted 6 years ago

“Saw looks great But blade never came with it Very disappointing”

Helpful Report

Posted 6 years ago

Thank you for your email. All of our machines should come with a blade. Please contact us here at Evolution or contact your Evolution distributor who will be happy to try and assist with this.

Posted 6 years ago

“Assembling the Evolution R255 saw is quite complicated and time consuming. Part of this process involves checking the laser alignment, which was well out, and then adjusting accordingly. Unfortunately, due to the poor quality laser mounting design and manufacture, accurate adjustment is impossible. At this point, if I had purchased the saw from a local retailer, I would have returned / exchanged it. But as I had bought it on-line, I couldn't face dis-assembling, re-packaging, arranging return etc. Besides I needed the saw for a project that I wanted to get on with, so I manage without the laser. In other respects the saw was acceptable, but my review rating remains "Very Poor" due to the laser.”

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Posted 6 years ago

“Poor design and blade sticks”

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Posted 6 years ago

“What a bad power tool does not work”

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Posted 6 years ago

“You allow third parties to sell your tools outside of the UK but your warranty does not cover outside the UK. it's simply ridiculous”

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Posted 6 years ago

“i had the 355 chopsaw that didnt last long till it went wrong it hadnt done a lot of work but was out of warranty. i have now bought the evosaw355 in hoping it lasts longer. the main reason was i had a new steel blade and didnt want to throw away and it would only fit your machnine.”

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Posted 6 years ago

“Do not buy !!! Disc cutter stopped after 3 minutes use they don't honour the warranties”

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Posted 6 years ago

“Saw was very poor quality, the mitre gauge was useless and very poorly made. I emailed Evolution several times but got no response so I returned the tool to Amazon for a refund. If you want to try any Evolution tools your best bet is to buy from Amazon. When you find out how bad they are you can then return them for a full refund.”

Helpful Report

Posted 6 years ago

Thank you for your review and we are very sorry to hear that you have had a problem with your saw. Can you please provide further details of where you sent emails too as we usually respond to all emails within the same business day. In terms of the quality issue that you experienced this is not our usual standard of quality as we pride ourselves on providing good value products with a 3 year manufacturing warranty.

Posted 6 years ago

Evolution Power Tools is rated 4.6 based on 11,303 reviews