Evolution Power Tools Reviews

4.6 Rating 11,321 Reviews

94 %

of reviewers recommend Evolution Power Tools

4.6

Based on 11,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

About Evolution Power Tools:

Evolution Power Tools. Pioneers of multipurpose cutting technology.

Visit Website

Phone:

+441142511022

Email:

sales@evolutionpowertools.com

Location:

Venture One Business Park, Longacre Close, Holbrook
Sheffield
S20 3FR

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Evolution Power Tools 5 star review on 26th May 2025

Edy V

Evolution Power Tools 5 star review on 19th May 2025

Edy V

Evolution Power Tools 5 star review on 7th May 2025

Popescu C

Evolution Power Tools 5 star review on 28th March 2025

Philip S

472

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Seems to be well made at a great price but delivery was incomplete which meant repeatedly chaseing the order, because of poor communication (non) from customer service team, unable to track outstanding item. I’m sure I’ll enjoy making good use of this new bit of kit but would rather not buy directly from evolution again”

Helpful Report

(United Kingdom) - Posted 1 week ago

We're really sorry to hear about the issues you've faced with the delivery and communication regarding your order. It’s disappointing to know that your experience wasn’t up to our usual standards, and we appreciate you bringing this to our attention. We’re committed to improving our customer service and order tracking to make sure situations like yours don’t happen in the future. If there’s anything we can do to assist you further, please reach out to us directly. Thank you for your understanding and patience. Kind regards, Team Evolution Power Tools

Posted 1 week ago

“Order EIT1638 has not arrived 17 days after placing the order on May 19. Nor has the company indicated when the items might arrive. I received an email on May 13 stating that the order was being sent and that UPS would soon send information on the shipment. I have not received any information from UPS and my account with the company indicates that the items have not been shipped. I have sent multiple enails to the company to obtain the status of the order and received no response. The 800 number is always busy. I have no way of knowing if or when the items will arrive. I now must dispute the charge on my credit card. I am furious with this shabby and probably fraudulent treatment.”

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Posted 3 weeks ago

Many apologies can you please contact our Export team on export@evolutionpowertools.com .

Posted 3 weeks ago

“What is customer service when you do not get a reply”

Helpful Report

Posted 1 month ago

Dear David, I have checked out email system and cannot see anything for the email address associated with this review. Your concerns are important to us. If you have not yet received a message from us, please reach out directly to our customer service team at customer.services@evolutionpowertools.com for further assistance. Kind Regards

Posted 1 month ago

“Fancy, selling a power tool vac and not supplying or making bags for it. Will now change to a more logical tool vac machine.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your concerns about our power tool vac. It is a bagless model, so bags are not required, which is why these are not available to purchase. Your feedback is invaluable to us, and we will take it into consideration as we look to improve our product offerings. We genuinely appreciate your input. Kind Regards

Posted 1 month ago

“After losing a substantial amount, I opted to quit. The app is still active, but the community administrators are no longer present. Despite receiving what seemed like a large Thanksgiving bonus, my suspicion remained firm that it was all a scam, particularly due to the absence of withdrawal methods. I sought help from Mrs. Doris Ashley, hoping against hope for a solution. I was grateful when they helped me recover nearly $20,000, proving their integrity. Email: dorisashley71 (@) gmail.com WhatsApp: +1---(404)--721--56--08”

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Posted 7 months ago

“Used for less than a day cutting 18mm mdf and saw failed.”

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Posted 10 months ago

“I bought a cordless multi tool in April this year, now the blades will not lock in. I am using identical blades to those supplied. I have emailed, messaged both french ( I live in France)and English sites and have been completely ignored. Will not be buying anything from them again”

Helpful Report

(France) - Posted 7 months ago

Dear Simon, Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that you are experiencing issues with your cordless multi-tool and that your attempts to contact us have gone unanswered. We are currently experiencing an issue with our emails, and can only presume this is what has affected your contact with ourselves. We genuinely want to help you resolve this issue. Please reach out to us directly at customer.services@evolutionpowertools.com and we will make it our priority to assist you further. Thank you for your patience, and we hope to provide a better experience moving forward.

Posted 7 months ago

“Unreliable . Unreliable . Made an order before there clearly advertised off time , re arranged schedule , took the following day off and waited in. Nothing arrived . Called customer service only to be told they hadn’t sent to the couriers when they should so it wouldn’t be with me until the following day. Now can’t start the job I planned and am being paid for. To make it worse no apology , can’t tell me when or if the tools will turn up . I have been told that even if I source tools elsewhere , I can’t cancel the order. So apparently I will have to wait in tomorrow, refuse to accept delivery and wait for the items to be returned to Evolution, before a refund will be started. Zero interest in the problems they have caused the money I might loose or attempting to assist in finding a resolution . First time I’ve used evolution, likely to be the last.”

Helpful Report

Posted 7 months ago

Dear Jay, Thank you for your feedback regarding your recent experience with Evolution Power Tools. We genuinely appreciate you taking the time to share your concerns with us. We sincerely apologize for the inconvenience caused by the delay in your order and the lack of communication from our customer service team. This is not the standard we strive for, and we understand how frustrating it can be to have your plans disrupted. Your concerns are important to us, and we would like to assist you further. Please reach out to us at customer.services@evolutionpowertools.com so we can address your situation directly and work towards a resolution. Thank you for your understanding, and we hope to regain your trust in the future.

Posted 7 months ago

“I was joyfully when trading with this company hoping and making sure my investment will bring a great profit, I started with a sum of $40,000 and was expecting a total profit of $100,000 which I can only withdraw unit my profits are complete I traded well and even pay more money for some necessary means, as time goes by, my profit was completed, and I was unable to withdraw my money, and my account was also blocked asking me to pay another ransom I was battling with them for months but I was still unable to make a withdraw, until I came across testimonies about how Mrs. Bruce Nora has been helping people in recovery there money back I didn't believe at first but I had to risk it , I got in contact with her and followed all necessary information, it happens that all my money was recovered in total both my profit I am very grateful to Mrs. Bruce Nora for helping me, if you had been a victim of scam get in contact with Mrs. Nora today: Email:: b__r__u__c__e__n__o__r__a__2__5__4__(__A__T__)__g__m__a__i__l__.___c__o__m. Whatsapp:: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

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Posted 7 months ago

“My partner has just bought the vacuum cleaner to attach to his track saw....the pipe is to small and it rattles round in the connection of the track saw, he is not happy !!!!”

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Posted 8 months ago

Thank you for your feedback, you may require a dust port adaptor to resolve this

Posted 8 months ago

“Just like to say I have spent thousands of pounds on power tools over the years all top brand names at that time of the day then they break down and not cost effective to repair due to expensive circuit boards or brushless motors .So I needed a stone saw for a few jobs I didn’t want to spend a fortune so I purchased a evolution r230 ,well it finished up get put through a few hard slog jobs and it got a bit to warm after 16 months of hard work it was struggling so I phoned the local company to se if it was cost effective to buy a new motor the replay was give me the serial numbers . under guarantee no problem next morning courier banging on my door for it 7 days later returned to me repaired with a brand new diamond blade free of charge didn’t even pay courier charges.that is what you call a repair service.”

Helpful Report

Posted 8 months ago

“Had a problem with my mitre saw, sent it back when it was returned the base plate seemed to be warped. I improvised but it was too much, contacted evolution sent photos and explained the problem, however up to now I have had no response I have even offered to pay for a replacement base plate but nothing”

Helpful Report

Posted 9 months ago

Dear Keith, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Evolution Power Tools. We truly appreciate customers like you who share their thoughts and help us improve our products and services. We sincerely apologize for the issue you faced with your mitre saw and the subsequent inconvenience caused when the returned saw had a warped base plate. This is certainly not the level of quality we strive to deliver, and we are genuinely sorry for any frustration this may have caused. Please contact us at customer.services@evolutionpowertools.com and we can help you further.

Posted 9 months ago

“beware the free gift will not be available if using any discount code where disclaimer only mention the bundle deals which my understanding is mega saving bundle? btw， product is good just the marketing and terms is misleading. disappointed purchase... "Discounts cannot be applied on bundle deals, subscription blades or items already on sale. Multiple discount codes cannot be used in the same order."”

Helpful Report

Posted 11 months ago

Dear kk, Thank you for taking the time to provide feedback on your experience with the Evolution. We understand that the issue regarding the application of discount codes. Only one offer can be added to each basket, so if you have a free item and then add a discount code it will remove the free item offer. I have fed this back to our web team to see how this can be made clearer. Once again, thank you for taking the time to give this feedback.

Posted 11 months ago

“still waiting on part to come in and it might be in end of the month ?????????????”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your feedback on Evolution Power Tools. We truly appreciate customers like you who are willing to share their experiences with us. We apologize for any inconvenience caused by the delay in receiving your parts. We understand that waiting for an item can be frustrating, especially when it is an essential component for your project. We sincerely apologize for any inconvenience this may have caused. Once again, we appreciate your valuable feedback and apologize for any inconvenience caused. Please let us know if there is anything we can do to assist you further.

Posted 11 months ago

“Did not get the product I thought I was. Very dissapointed”

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Posted 1 year ago

“Went through the process of buying a table saw paid by card, only to be told the next day none in stock till sometime in June.so changed brand.”

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Posted 1 year ago

“Build quality very very poor, the worst tool I’ve ever purchased. If you had return policy to return the tool l would. This was my first and last evolution tool I will ever buy. Regards a very disappointed Tony Allen.”

Helpful Report

Posted 1 year ago

“Poor service, Just send email to said the damage issue is over loaded not a manufacturing issue and there fore would not be covered under warranty. That's fine, I require the charge to repair my R185CCSL without warranty, but the customer service just to said " unfortunately we don't offer a repair service on this machine as it is not cost effective" o my god. What means ? Such a popular machine couldn't be repair? i Just purchase one and half year from B&Q. Home hold. Waste money without service.”

Helpful Report

Posted 1 year ago

“Ordered on the 28th of December and they had a promotion giving you a free jigsaw when you bought a loaded mixer however they only sent the jigsaw and not the mixer, mistakes happen so phoned up to sort it and get the mixer and received a 2nd jigsaw and still no mixer which is very annoying cause I am now back at work and having to mix plaster by hand, was expecting it to be here today as I had an email from them saying it was there mistake and would sort it right away but still not received it.”

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Posted 2 years ago

“First use made obnoxiously loud sound/weak needs higher power input”

Helpful Report

Posted 1 year ago

Evolution Power Tools is rated 4.6 based on 11,321 reviews