Evolution Power Tools Reviews

4.6 Rating 11,209 Reviews

94 %

of reviewers recommend Evolution Power Tools

4.6

Based on 11,209 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

About Evolution Power Tools:

Evolution Power Tools. Pioneers of multipurpose cutting technology.

Visit Website

Phone:

+441142511022

Email:

sales@evolutionpowertools.com

Location:

Venture One Business Park, Longacre Close, Holbrook
Sheffield
S20 3FR

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Evolution Power Tools 5 star review on 23rd April 2024

427

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They promised me tools for my metalwork, videos wich I sent them for free and were used on there facebook and I never got thanked, just phonecalls ignored. Benn years of upset. i wud buy a makita.”

Helpful Report

Posted 3 years ago

Hello Shaun and thank you for your feedback, for any further assistance, please contact our Customer Services team

Posted 1 year ago

“Item didn’t arrive in time paid extra for delivery and it took 3 phone calls before my order got sent then I was waiting about another 2 weeks before the item come when they said it would be there within 1-2 working days never buying from these again”

Helpful Report

Posted 3 years ago

Good afternoon, and thank you for your feedback - please contact our Customer Services team if you require any further assistance with your machine.

Posted 1 year ago

“Purchased an Evolution Fury S table saw. Poor quality control, missing any M6 bolts washers. Could not even build the product let alone cut wood. Failed in step 1 ended up in Screwfix to get some M6 bolts. Should have known not to buy, as I wanted a Clarke table saw but was sold out. Salesman talked me into it. Once the table saw was built, try cutting anything straight! Fence guide moves when locked, mitre gauge has so much play you will never cut 2 pieces of wood the same. All in all rubbish and complete waste of money and time.”

Helpful Report

Posted 3 years ago

Good afternoon and thank you for your feedback, for issues with your machine - please contact our Customer Services team.

Posted 1 year ago

“Sent disc cutter back under warranty heard nothing from them!!!! Disgraceful service.”

Helpful Report

Posted 3 years ago

Hello Carl, for issues with your Evolution machine, please contact our customer services team. Thank you.

Posted 1 year ago

“ordered - the order postage was wrong - contacted CS 3 times - order not even processed. CS very obscure and unprofessional.”

Helpful Report

Posted 3 years ago

Please contact our customer service team to discuss this directly. Thank you

Posted 1 year ago

“Purchased Evolution Folding Mitre Stand at £99.99 and R255SMS-DB+ Double Bevel Multi-Material Sliding Mitre Saw with plus pack £249.96 both from Amazon, raised a complaint about the cutting blades, not fit for purpose, within 24 hrs of receiving both Items. that was 10 days ago, the complaint is still ongoing. Very poor customer relationships, I will possibly have to return both items before my rights lapse.”

Helpful Report

Posted 3 years ago

Good afternoon John I apologise for the delay in response, your complaint has been escalated to myself as the Customer Service Manager for review. Please be assured I am reviewing your complaint and will respond within 24 hours. Thanks Megan

Posted 3 years ago

“The werst tools end servisus”

Helpful Report

Posted 3 years ago

Hi Pjero Im sorry to hear you have had a bad experience. Please email us at customer.services@evolutionpowertools.com and I would be happy to assist. Megan

Posted 3 years ago

“Machine Rage 5s en panne pendant ma semaine de test. L'interrupteur ne fonctionne plus, je dois rester appuyé sur le bouton pour qu'elle tourne et donc impossible de travailler avec un doigt sur le bouton et une main sur la table. En attente du retour de vacance du SAV.”

Helpful Report

Posted 3 years ago

Hi Djemal Im sorry to hear you have had a problem. We would be more than happy to assist. Please can you forward your email to us at customer.services@evolutionpowertools.com

Posted 3 years ago

“Teeth broke off blade after about 30 or 40 cuts If I had it to do over I’d buy a Makita saw”

Helpful Report

Posted 3 years ago

Hello , Thank you for the feedback, its always nice to have :) This has been passed onto our customer service manager.

Posted 1 year ago

“Horrible customer service! My saw failed after one use and I never heard anything back from them.”

Helpful Report

Posted 3 years ago

“Staff very short and snippy upon arrival for click and collect at Sheffield branch. I rang ahead to ensure my order was ready before my arrival; member of staff dealing with me seemed very annoyed at me turning up to collect my order. Took the member of staff a couple minutes to even acknowledge I was present at the warehouse door. One ignored me and the other reluctantly dealt with me; if you can even call it dealing with me at that. I even had to go on their internal landline phone to chat to the woman on the other end who was helpful in finding my order. This was during the peak of covid-19 and they made me handle their internal phone which was very dangerous looking back. Person who I was dealing with was very unhappy I didn't have a pen to sign for my order and instead hastily scribbled my name on the piece of paper. Phoned up by evolution a few weeks later asking if I even received my order as they had nothing saying I had. Seems rather unorganized for click and collect. Saw is decent blades don't last very long when cutting steel. I chose click and collect as I'm fairly local and needed the saw sooner rather than later. I won't be using their services again due to the awful treatment I received from their of staff.”

Helpful Report

Posted 3 years ago

“I believe I have been dealing with another company reading some of the reviews. Bought my miter saw in 2016, used it twice and stored until December 2018. It stopped working contacted them response in January 2019, they promised to respond did not happen, next bit was my fault I did not chase them up. Waited about a year as I had other things on my plate. Contacted them and they could find no trace of my contact , they then could find no registration details. I was forced to find the original purchase details which I was able to find then I had to acquire a receipt from the supplier. I found out the machine had a three year warranty so at the time of failure it had Six months warranty left. Got to the situation where they accepted a warranty claim, the process stalled again. I had to contact them to find out if they were going to fulfil their obligations, process started, the said their courier would pick it up but only if it was boxed, they then agreed to send me a box. The unit was collected and returned in less than a week. Their diagnosis was water damage and the machine had been stalled causing damage to the brushes and the armature. The machine had been stored in a plastic bag in my dry garage. Water damage a mystery. On return the paperwork said 90 day warranty. short changed or what? Not impressed they failed to get back to me after initial contact. At the initial point of contact it had at least 6 months warranty left. Used twice failed on third use told to check the brushes myself , not a great believer in taking machines apart when they fail leaves you open to claim you caused the problem. Evolution customer service is poor Evolutions records are poor. Would I recommend their product, what do think? Would I buy any evolution product again, once bitten twice shy? Bought a machine for its metal cutting capabilities so far have not been able to use it for this purpose. Evolution needs to evolve Not impressed Price was good delivery was over the counter at a national chain, returns difficult would not give me a refund as I had not bought it from them should have stuck to my trusty hack saw.”

Helpful Report

Posted 3 years ago

We are sorry to hear this has been your experience, please contact our customer services team where we can look into this further for you

Posted 1 year ago

“I bought a cut off saw that burned after 14 months. I contacted evolution power tools to fix it and the cost was more than the cost of the new saw... I made sure I bought another saw from another brand.”

Helpful Report

Posted 3 years ago

“Yes l do have an evolution power tool but unfortunately cannot use it to give you a rating. I have been trying to send back to this i force marketing for a month and hopefully get what l asked for in the first place”

Helpful Report

Posted 3 years ago

“Don’t believe the next day delivery statement. Still waiting and order still showing as unfulfilled. Off to buy the festool equivalent Won’t be entertaining the idea of evolution again.”

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Posted 3 years ago

“Very sad to hear a company that prides it self of being British yet its items aren't made in the uk and they post photos of British army using there saw for advertising yet dont support are troops with any forces discount.”

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Posted 3 years ago

“BONJOUR TRES TRES TRES DECU DE VOTRE DISQUE DE MAUVAISE QUALITE ET JE PENSE QUE JE NE SUIS PAS LE SEUL !!! JE SUIS ALLÉ SUR LE NET POUR VOIR LE COMMENTAIRE DES AUTRES UTILISATEURS ILS SONT IDEM AU MIEN !!!”

Helpful Report

Posted 3 years ago

“I will Never use this company again was sent a faulty product complained then was sent a new part I’m not a service engineer it’s still broken and my emails are being ignored not happy rubbish after sales do not use this company”

Helpful Report

Posted 3 years ago

“Здравствуйте. Ваша техника сломалась. Я с ней даже поработать не успел толком. По гарантии никуда не обратиться. Покупал в Касторама в Казани. Ремонт только за деньги, что за гарантия.”

Helpful Report

Posted 3 years ago

“wouldnt use them direct again like there tools dont like there servive took well over a week to come supposed to be next day rubbish service”

Helpful Report

Posted 3 years ago

Evolution Power Tools is rated 4.6 based on 11,209 reviews